Refund policy

Return, Exchange & Refund Policy

Effective date: 20/09/2026

At Sharda Ethnic, we want you to shop with confidence. Please inspect your order promptly after delivery and raise any return, exchange, damage, or wrong-product concern within the time limits below.

For a simple visual explanation, visit our https://y11wyr-sx.myshopify.com/pages/return-refund-exchange.

1. Return-request window

A return or exchange request must be raised within 24 hours of delivery.

If you are travelling, unavailable, or genuinely unable to inspect the parcel within 24 hours, please inform us within the initial 24-hour period. We may allow up to an additional 48 hours for inspection, making a maximum of 72 hours from delivery. This extension is reviewed against the information and evidence shared with us.

For a wrong, damaged, defective, missing, or materially different item, notify us within 24 hours and share the requested photos or unboxing video within the following 48 hours.

2. Eligibility for return or exchange

To qualify for a preference return or exchange, the product must be:

  • Unworn, unwashed, unaltered, and un-ironed

  • Free from perfume, makeup, stains, odour, damage, or signs of use

  • In its original packaging, with all original tags, labels, security ribbon/return QR, freebies, and accessories intact

  • Protected from damage while being sent back

Products with a removed, cut, damaged, or missing return-security ribbon/QR are not eligible for a preference return or exchange.

We inspect every returned product before approving a refund, exchange, or store credit. If the item does not meet the above conditions, we may send it back to the customer.

3. Items that cannot be returned for preference reasons

The following are not eligible for return or exchange because of a change of mind, size preference, colour preference, or event/function change:

  • Customised, altered, stitched, or made-to-order products

  • Products marked “Final Sale”, “Clearance”, or “Non-returnable” on the product page or at checkout

  • Products returned after the applicable request window

  • Products that fail our return-quality inspection

This does not affect your rights where a product is wrong, damaged, defective, materially different from its description, or otherwise not supplied as promised.

4. Exchange policy

We offer one free size exchange per eligible order, subject to stock availability.

  • Exchange is available for the same product in another available size or colour.

  • If the requested replacement is unavailable, you may choose store credit or an eligible refund.

  • A second exchange, if approved, may involve shipping charges.

  • Exchange is available only after the original product passes our quality inspection.

5. Prepaid orders

Prepaid customers receive the benefits shown at checkout, which may include free shipping and a prepaid discount.

For an eligible preference return on a prepaid order:

  • Return pickup is free for the first return request in that order.

  • The refund equals the amount actually paid for the returned product after all discounts.

  • Prepaid discounts of ₹75, ₹100, or any other offer are not refunded separately; the amount actually paid is refunded.

  • Refund is sent to the original payment method where possible.

For wrong, damaged, defective, missing, or materially different products, return pickup and refund are free.

6. Partial COD orders

Partial COD means a small advance payment is made online and the remaining amount is paid at delivery. The advance is adjusted against your order total.

  • Delivery is free where shown at checkout.

  • The advance payment is fully refundable if you cancel before dispatch.

  • For an eligible preference return after delivery, a ₹99 return-pickup charge is deducted from the refund.

  • For wrong, damaged, defective, missing, or materially different products, no return-pickup charge is deducted.

  • If a Partial COD parcel is refused after dispatch, actual shipping/handling costs may be deducted from the advance, and the balance will be refunded where applicable.

7. Full COD orders

For full Cash on Delivery orders:

  • A ₹99 COD shipping and handling charge applies at checkout.

  • This charge covers COD service and shipping handling; it is not refundable for a customer-preference return.

  • For an eligible preference return, a ₹129 return-pickup charge is deducted from the product refund.

  • For wrong, damaged, defective, missing, or materially different products, we arrange a free return and provide a full applicable refund, including COD charges.

Repeated unaccepted or returned-to-origin COD orders may affect the availability of COD on future orders. This is an automated order-eligibility measure and is not a judgement about any customer.

8. Wrong, damaged, defective, missing, or materially different item

If you receive an incorrect, damaged, defective, missing, or materially different product, contact us within 24 hours of delivery.

Please share:

  • Clear photos of the product, tags, packaging, and shipping label

  • An unboxing video, where available

  • Your order number and a brief description of the issue

After verification, we will arrange a free replacement, refund, or store credit, as appropriate.

9. Refund timeline

After the returned product reaches us and passes quality inspection:

  • Refunds are normally initiated within 2–3 business days.

  • Banks, card issuers, UPI providers, and payment gateways may take an additional 5–7 business days to reflect the amount.

  • COD refunds are processed by UPI or bank transfer after the required account details are shared.

  • Shipping, COD, return-pickup, gift-wrap, and other service charges are refunded only where this policy specifically says they are refundable.

10. Cancellation

Orders may be cancelled free of charge before dispatch.

Once an order has been dispatched, it cannot be cancelled. If eligible, it can be handled through the return process after delivery.

11. How to raise a request

You can raise a return, exchange, or issue request through our [Return & Exchange Guide]([YOUR INTERACTIVE PAGE URL]) or by contacting us at [YOUR SUPPORT EMAIL] with your order number.

12. Final note

Our return rules are designed to keep ethnic wear fresh, unworn, and fair for every genuine customer. We will always handle valid product-quality issues fairly and in accordance with applicable consumer law.