Shipping & Delivery Policy

Effective date: 20 September 2026

At Sharda Ethnic, we carefully inspect and pack every order before dispatch. This policy explains our shipping charges, order-processing times, delivery estimates, tracking process, failed-delivery rules, and customer support procedure.

1. Delivery locations

We currently deliver to serviceable PIN codes across India.

Delivery availability depends on courier coverage at the customer’s PIN code. Some remote or restricted locations may not support Cash on Delivery or may require additional delivery time.

International delivery is not currently available unless specifically shown at checkout.

2. Shipping and COD charges

Prepaid orders

• Free standard shipping is provided on prepaid orders within serviceable locations in India.

• Any prepaid discount shown at checkout is applied to the final order value.

• No additional COD charge applies.

Partial COD orders

• Free standard shipping is provided where shown at checkout.

• The advance amount paid online is adjusted against the total order value.

• The remaining amount must be paid at delivery.

Full COD orders

• A ₹99 COD shipping and handling charge applies.

• This charge is displayed before the order is confirmed.

• The COD charge covers shipping, payment collection, and order-handling costs.

• The ₹99 COD charge is not refundable for a customer-preference return after successful delivery.

• If the product is wrong, damaged, defective, missing, or materially different from its description, the applicable COD charge will also be refunded.

Any compulsory shipping, handling, or payment charge will be displayed before the customer completes the order.

3. Order confirmation and verification

After an order is placed, an order-confirmation message may be sent by email, SMS, WhatsApp, or telephone.

COD and Partial COD orders may require confirmation through:

• OTP verification

• WhatsApp confirmation

• SMS confirmation

• Telephone confirmation

Orders that remain unverified may be placed on hold or cancelled.

Order confirmation does not mean that the parcel has been dispatched. Tracking information is shared separately after dispatch.

4. Order-processing time

Regular ready-to-ship orders are normally dispatched within 1–2 business days after confirmation.

During festivals, sales, launches, public holidays, or periods of unusually high order volume, dispatch may take 2–4 business days.

Customised, stitched, altered, made-to-order, or special-order products may require additional processing time. The applicable processing time will be mentioned on the product page or communicated to the customer.

Business days exclude Sundays and public holidays.

5. Estimated delivery time

Estimated delivery time begins after the order has been dispatched.

Typical delivery estimates are:

• Metro and major cities: 2–5 business days

• Other cities and towns: 4–8 business days

• Remote or difficult-to-service locations: 7–12 business days

These are estimated timelines, not guaranteed delivery dates. The estimated delivery date shown at checkout or in the tracking information may change because of courier operations, location, weather, public holidays, festivals, or other circumstances.

If a product has a special delivery schedule, the timeline shown on its product page will apply.

6. Tracking your order

Once an order is dispatched, tracking details may be sent through email, SMS, or WhatsApp.

Tracking information can sometimes take up to 24 hours after dispatch to become active.

If tracking has not updated for more than 48 working hours, please contact us with your order number.

7. Address and contact information

Customers are responsible for providing a complete and accurate:

• Recipient name

• House, flat, or building number

• Street and locality

• Landmark, where required

• City, state, and PIN code

• Active mobile number

An address or mobile-number correction may be requested before dispatch. We cannot guarantee that an address can be changed after the order has been dispatched.

Sharda Ethnic is not responsible for delays caused by incomplete or incorrect information provided by the customer. However, we will make reasonable efforts to help resolve the delivery.

8. Delivery calls, OTPs, and payment

The courier partner may call or message the customer before attempting delivery.

For COD orders:

• Keep the payable amount ready at delivery.

• Cash, UPI, or another payment method may be accepted depending on the courier partner.

• Sharda Ethnic cannot guarantee that every delivery agent will accept UPI or card payment.

Share a delivery OTP only when the parcel is being handed to you. Never share banking, card, UPI PIN, or account passwords with a delivery agent or anyone claiming to represent Sharda Ethnic.

9. Delivery attempts

Courier partners normally make one or more delivery attempts. The exact number of attempts depends on the courier company, location, and operational circumstances.

If a delivery attempt fails, the customer should respond promptly to any courier or Sharda Ethnic message requesting delivery confirmation or updated directions.

We cannot guarantee a delivery reattempt once the courier has marked the parcel for Return to Origin.

10. Open-box delivery

Open-box delivery is not available unless it is specifically offered during checkout or communicated in writing.

For COD orders, the courier may require payment or delivery verification before handing over the parcel. Customers should not force the delivery agent to open the parcel if open-box delivery is not included.

The parcel may be inspected after it has been accepted. Any wrong, damaged, defective, missing, or materially different product must be reported according to our Return, Exchange & Refund Policy.

11. Failed delivery and Return to Origin

A parcel may be marked Return to Origin, or RTO, when delivery cannot be completed.

Customer-related reasons may include:

• Incorrect or incomplete address

• Incorrect or unreachable mobile number

• Repeated unavailability

• Refusal to accept the confirmed order

• Refusal to pay the COD balance

• Failure to respond to delivery-verification messages

Courier-related reasons may include:

• False or incorrect delivery attempt

• Courier operational failure

• Parcel damage during transit

• Serviceability problems arising after dispatch

• Parcel loss or misrouting

We review available tracking and communication records before treating an RTO as customer-related.

Prepaid order returned because of a customer-related issue

After the parcel returns safely to us, the customer may choose:

• Re-shipment after paying a ₹99 re-shipping charge; or

• Refund of the amount paid after deducting a ₹149 shipping and RTO-handling charge

If the RTO happened because of a verified courier failure, we will offer free re-shipment or a full refund.

Partial COD order returned because of a customer-related issue

Actual forward-shipping and RTO-handling costs may be deducted from the advance payment, limited to the advance amount paid. Any remaining eligible balance will be refunded.

If the failure was caused by the courier, the advance payment will be refunded or the order will be re-shipped free of charge.

Full COD order returned because of a customer-related issue

Because no payment has been collected, no refund is applicable.

Repeated confirmed customer-related RTO orders may affect the availability of full COD on future purchases. Prepaid or Partial COD may still be offered.

Courier-caused failures are not counted as customer-related RTOs.

12. Delayed delivery

Occasional delays may occur because of:

• Severe weather or natural events

• Strikes, road closures, or transport disruption

• Government restrictions

• Public holidays or festival congestion

• Courier-network disruption

• Remote-location serviceability

• Other events reasonably outside our control

We will assist the customer and follow up with the courier when a delivery is delayed.

If an order is not delivered within the stated delivery schedule for reasons not caused by the customer or events outside our reasonable control, please contact us. We will arrange an appropriate cancellation, replacement, refund, or other resolution in accordance with applicable law.

13. Lost parcels

If tracking shows no meaningful movement for an unusual period, we may open an investigation with the courier partner.

A parcel is considered lost only after confirmation from the courier partner or completion of our investigation.

Once a parcel is confirmed as lost, the customer may choose:

• Free replacement, subject to availability; or

• Full refund of the amount paid

No replacement or refund will be delayed after the courier investigation has reasonably established that the parcel is lost.

14. Damaged or tampered parcels

If the outer package is visibly open, badly damaged, or tampered with at delivery, the customer should refuse the parcel where reasonably possible and contact us immediately.

If the parcel is accepted, please:

• Record an unboxing video where reasonably possible

• Keep the original packaging and shipping label

• Take clear photographs

• Contact us within 24 hours of delivery

An unboxing video is helpful for verification but will be considered together with all other available evidence.

Verified transit damage, missing items, or incorrect products qualify for a free resolution under our Return, Exchange & Refund Policy.

15. Split shipments

An order containing multiple products may sometimes be delivered in separate parcels.

When we split an order for operational reasons:

• Separate tracking details may be provided.

• Parcels may arrive on different dates.

• No extra shipping charge will be added because we divided the shipment.

16. Order changes and cancellation

Customers may request cancellation or address correction before dispatch.

Once an order has been dispatched:

• Cancellation cannot be guaranteed.

• Products cannot be added to or removed from the shipment.

• An address change depends on courier approval and serviceability.

• Refusing a dispatched order may be treated as a customer-related RTO.

Eligible pre-dispatch cancellations are refunded in full to the original payment method.

17. Festival, sale, and high-volume periods

Dispatch and delivery may take longer during festivals, major sales, product launches, public holidays, or extraordinary order volumes.

Any special processing period communicated on the website, product page, announcement bar, checkout, or order confirmation will form part of the estimated delivery schedule.

18. Return, exchange, and refund rules

Shipping and delivery concerns involving returns, exchanges, product condition, return-pickup charges, and refund timelines are governed by our:

Return, Exchange & Refund Policy

For a simple visual explanation, visit our:

[Interactive Return & Exchange Guide]

19. Customer support

For delivery assistance, contact:

Email: shardaethnic77@gmail.com
Phone/WhatsApp: 9001493631
Support hours: Mon-Sat & 10:30 AM - 6:00 PM
Business address: UG-19, Raghuvir Trade Center, Saroli, Surat (395010)

Please include your order number and registered mobile number when contacting us.

A complaint or delivery issue will be assigned a reference number wherever applicable.

20. Grievance officer

Name: Pankaj Rajpurohit
Designation: Grievance Officer
Email: shardaethnic77@gmail.com
Phone: 9001493631
Address: UG-19, Raghuvir Trade Center, Saroli, Surat (395010)

Consumer complaints will be acknowledged within 48 hours and handled within the period required by applicable law.

21. Policy updates

We may update this policy when our delivery services, courier arrangements, charges, or legal requirements change.

The policy applicable to an order will normally be the version displayed when that order was placed, unless a later change is required by law.